Need to get in touch with Citywing? Here’s how
This is an evolving situation, but the OFT would offer the following basic advice to customers of Citywing.
- If you have paid by credit card or debit card then, depending on your particular circumstances, you may be entitled to a refund – guidance on this can be found at http://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback#chargeback-vs-section-75 – make contact with your card provider as soon as possible
- Check your travel insurance – Citywing actually advises customers to take out travel insurance in its terms and conditions, as it is not covered by the Civil Aviation Authority’s ATOL protection scheme – although your travel insurance may cover events such as Citywing going into liquidation
- Monitor developments through media releases by Citywing or their appointed agent/liquidator, the Department of Infrastructure (IOM Airport) and the Civil Aviation Authority.
For further advice contact the OFT’s Consumer Advice Centre on 686500.